Why Am I Being Charged 2 Credits Per API Request?

If you're seeing 2 credits deducted for requests where you expected 1 — even with no optional enrichments — the likely cause is Data Freshness.

What is Data Freshness?

Data Freshness ensures the data you receive is fresh for up to 29 days by checking live sources rather than returning cached results. When enabled, it adds 1 extra credit per call on top of the base cost.

This applies independently from other enrichment fields — so even a minimal request with no optional fields can cost 2 credits if Data Freshness is active.

How to check and disable it

In the dashboard:

1. Go to Settings
2. Find the Data Freshness toggle
3. Turn it off to prevent the extra credit charge

In the API:

Include use_cache: if-present in your request to use cached data and avoid the freshness charge:

{
  "url": "<company-linkedin-url>",
  "use_cache": "if-present"
}

Example minimal request

To keep calls to 1 credit, exclude optional fields and set use_cache:

{
  "url": "<company-linkedin-url>",
  "categories": "exclude",
  "funding_data": "exclude",
  "exit_data": "exclude",
  "acquisitions": "exclude",
  "extra": "exclude",
  "use_cache": "if-present"
}

When you're not charged

You won't be charged credits in these cases:

• 404 errors — profile URL doesn't exist, was deleted, or can't be accessed
• Missing experience or education — if either section is completely absent from the profile
• Thin profile — profile exists but contains minimal information across most fields

Can I get a credit refund?

If the charges were unexpected and you weren't aware of the Data Freshness setting, contact our team. We review each case individually.

Reach us via chat or email at [email protected].