What to Do If You're Locked Out of Your Account
How to regain access if you've forgotten your password, missed a verification email, or been temporarily locked out.
If you're having trouble logging in — whether it's a forgotten password, a missing verification email, or a security lockout — here's how to get back in.
Forgot your password?
- Click "Forgot Password" on the login screen
- Enter the email address you used to sign up
- Check your inbox for a secure password reset link
If you don't see the email after a few minutes, check your spam or promotions folder.
Didn't receive your verification email?
- Double-check that the email address you entered is correct
- Click Resend Verification from the login screen
- If still nothing, contact support — we'll verify your account manually
Too many failed login attempts
Multiple failed login attempts may temporarily lock your account for security reasons. Wait a few minutes and try again. If the issue continues, contact support and we'll help you regain access securely.
Contact us
Reach out via live chat or email [email protected] and we'll get you back in quickly.