How to Report an API Bug
What information to include when reporting a bug to get a faster resolution.
If something in Enrich Layer isn't working as expected, we want to hear about it. Including the right details upfront helps us investigate and resolve the issue faster.
What to include
When you contact us via chat or email, please provide:
- API endpoint — the name of the endpoint you're using (e.g. Person Profile API)
- Input parameters — the exact parameters you're sending in your request
- Expected vs. actual result — what you expected to receive and what was actually returned
- Screenshots or screen recordings — optional but helpful for visual context
Bonus: what changed?
If the issue appeared suddenly, think back — did anything change recently?
- A new API key?
- A plan upgrade?
- A different dataset or workflow?
Any extra context helps us pinpoint the issue faster.
How to reach us
- Live chat — use the chat icon in the bottom-right of your dashboard
- Email — [email protected]
We'll review your message and follow up as quickly as we can.