Can I Get a Refund or Credit Reimbursement?
When refund or credit reimbursement requests are considered and how to submit one.
We review refund and credit reimbursement requests on a case-by-case basis and aim to be fair and transparent.
When a refund or credit might be possible
We'll take a closer look if:
- You were charged for a request that failed due to a system error
- You were unaware of a setting (like Data Freshness) that increased your credit cost
- You're new to the platform and still learning how it works
What's generally not refundable
- Successful API requests where data was returned as expected
- Charges that align with our documented credit usage
How to request a refund or credit
Reach out with a brief note that includes:
- The date and time of the request
- The endpoint you used
- Any unexpected behavior or issues you noticed
Contact us at [email protected] or via in-app chat. We'll review and get back to you as soon as possible.