ServiceNow

(NYSE: NOW · $140.32 ▼ 0.4%) ServiceNow is a publicly traded enterprise software company, listed on the New York Stock Exchange under the ticker NOW, that provides a cloud-based platform and solutions designed to digitize and unify organizations. The company presents this as the ServiceNow AI Platform, which brings AI, data, and workflows together in a single environment. Platforms of this kind sit in the workflow automation category, where large organizations replace disconnected tools and manual handoffs with shared processes that span departments. ServiceNow frames its purpose around helping employees and customers become more connected, innovative, and agile.

The product range includes IT Service Management, IT Operations Management, IT Asset Management, Strategic Portfolio Management, Security Operations, and Governance, Risk, and Compliance. Beyond IT, the company offers Customer Service Management, Field Service Management, Sales CRM, HR Service Delivery, Legal Service Delivery, Workplace Service Delivery, and Source-to-Pay Operations. Platform capabilities include autonomous AI agents, an AI assistant called ServiceNow Otto, the AI Control Tower for governing AI across the enterprise, RaptorDB for unifying data and analytics, and App Engine for building custom applications. Enterprise Service Management brings IT, HR, and workplace services together on one platform, an approach that generally lets organizations extend shared workflows across departments rather than integrating separate tools.

ServiceNow packages industry solutions for sectors including banking, insurance, healthcare, life sciences, manufacturing, retail, telecom, automotive, nonprofits, and national government. Its regional sites cover the Americas, Asia Pacific and Japan, and Europe, the Middle East, and Africa, with localized versions in several languages. Around the software, the company runs ServiceNow University for training and certification, a developer community and user groups, the ServiceNow Store with certified, ready-to-use applications, and events such as Knowledge and World Forum, an ecosystem that supports its stated aim of making the world work better for everyone.