Gupshup

Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases. Gupshup Conversation Cloud powers multimodal interactions with industry-trained AI agents so that businesses can go live faster across channels, including Voice, WhatsApp, RCS, Web, Mobile Apps, and more. The platform includes a proprietary, fine-tuned ACE LLM model for personalized dialogue and an integrated AI Co-Pilot that gives human agents suggested responses and conversation summaries. Routine conversations can be handled by AI agents around the clock, and complex cases can be escalated to human support teams. The company also offers an Avatar Agent, a website assistant that chats, speaks and shows a talking face themed to a brand.

Trusted by 100,000+ customers in 130+ countries across industries, Gupshup handles 120B+ conversational messages annually. Gupshup works with many of the top brands across industries, including e-commerce, retail, payments, fintech, payments, media, travel, automotive, and banking, to deliver transformative conversational experiences that accelerate growth and optimize costs. Typical uses include assisted shopping on WhatsApp, automated invoicing, customer KYC, insurance and loan approvals, and drip marketing campaigns triggered by events such as reads and clicks.

The company originated in India, and its name comes from a Hindi-Urdu word for lively, friendly conversation. Gupshup has a global team of 900 people across 12 offices.