Overview
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. The company, whose legal name is Pylon Labs, Inc., has an office in San Francisco and was started by three former software engineers from companies such as Airbnb, Samsara, and Affinity. Its founding idea came from seeing chat platforms like Slack and Microsoft Teams partially replace email in B2B communication, which disrupted existing post-sales workflows.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
Pylon supports customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Its product set includes an Assist Agent, a Slack Agent, a Support Agent, reusable Skills, and automations, along with ticketing, a knowledge base, account intelligence, analytics, workforce management, and NPS and CSAT surveys. The platform integrates with tools such as Salesforce, HubSpot, Jira, Linear, Notion, Snowflake, and Gong, and makes the resulting support, account, and product intelligence available to agents and teams via MCP.
Funding rounds
Disclosed funding: $51.3M across 4 rounds. Latest: Series B, 20 Aug 2025.
| Date | Type | Amount |
|---|---|---|
| 20 Aug 2025 | Series B | $31M |
Office locations
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Latest videos from Pylon on YouTube
The agentic shift: inside Eve's support team
Introducing the Agentic Support Platform
How Builder reduced support complexity with Pylon
How Braintrust scaled high-touch support with Pylon AI
Recent posts from the Pylon blog
- Pylon x Devin is live.
Support can now hand bugs to Devin and follow the fix in Pylon without chasing engineering.
- Last week, we shipped 63 updates.
This includes call data privacy controls, incident.io triggers, and scheduled AI Reports through the Automations builder. // SUPPORT SYSTEM ▸ Ticket form submissions from Slack and Teams now work with Ticket form trigger and view conditions. ▸ You can now forward Telegram messages from Pylon to another Telegram chat. ▸ Tickets created from message splits now inherit or get assigned a Team. // INFRA & SECURITY ▸ You can now export all data held about a single caller, including audio, transcripts, summaries, and call records, for privacy compliance. ▸ Organizations can now configure automatic retention periods for call recordings. ▸ Macros now support granular view and edit permissions, so team members can use macros without being able to modify them. // PRODUCT PLATFORM ▸ Triggers now support sending alerts and incidents through incident.io. ▸ You can now bulk-apply tags to Knowledge Base articles. ▸ You can now group support issue analytics by requester contact custom fields. // ACCOUNT INTELLIGENCE ▸ You can now create triggers that fire when a meeting transcript has been ingested. ▸ AI account fields now infer context filters, such as time ranges, from their instructions. // AI PLATFORM ▸ AI Reports can now be created and scheduled through the Automations builder. ▸ MCP connectors can now browse and search Knowledge Base articles. // SUPPORT AGENT ▸ Backtesting now shows field change details and invalid tool call information. ▸ Shipped 3 Support Agent fixes covering escalation after unsent drafts, misread document fields, and broken images in responses. And 46 more updates, improvements, and fixes behind the scenes.