Allegis Transcription Services

Allegis Transcription Services is a Seattle-based transcription company that has served the property and casualty insurance market since 1996. Its core work is transcribing recorded statements, the interviews that insurance adjusters conduct with claimants, witnesses and policyholders while investigating a claim. As a Veritext company, Allegis draws on Veritext's resources, infrastructure, data security protocols and network of professionals.

Allegis offers human transcription in English and Spanish, with a stated accuracy of over 98% and a variety of turnaround options. It also offers automated speech recognition products called Audio Drafts and Audio Summaries, which produce machine-generated draft transcripts and interview summaries, the latter supplied in editable Microsoft Word format. The company states that customer data is not used for machine learning, addressing a common concern for insurers that handle sensitive claim information. Customers order work and retrieve completed documents through a secure online self-service center, with data encrypted in transit and at rest. Alongside digital audio formats such as .mp3, .wav and .dss, the company still accepts cassettes and CDs for transcription.

Beyond insurers, its clients include third-party administrators, self-insured enterprises, police departments and law firms, groups that rely on accurate written records of interviews for claims, investigations and litigation. The company reports more than 4.3 million lifetime transcripts and about 25,000 transcripts created each month. Its human transcription is carried out by a network of independent transcriptionists from across the country, whom the company recruits, onboards, manages and retains through its own platform, while a quality assurance team monitors transcript accuracy.