NiCE

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

The company focuses on customer experience and contact center software, offering AI across the customer journey from self-service and agent assist to workflow automation on its cloud platform, NiCE CXone. Its products include AI agents for self-service, proactive engagement, sales and marketing, and process automation, along with interactive voice response, omnichannel routing, outbound engagement, workforce management, interaction analytics, quality management and copilots for agents and supervisors. The platform supports more than 30 digital, self-help and messaging channels, and NiCE powers over 25 billion interactions a year.

NiCE has more than 10,000 employees and over 30 years of experience in the customer service and contact center market. It runs a partner program for technology providers, system integrators, resellers and consultants, and a marketplace called CXexchange for pre-integrated partner apps. The company's community activities include the NiCE Code: Coda mentorship program, which is designed to promote computer programming skills among young girls.