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Backbase

The AI-native Banking OS where customers, employees, and AI agents work as one across channels and operations.

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Overview

Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. The platform combines Digital Banking, which provides the customer-facing interface, with Agentic Banking, which carries requests through to resolution under bank-defined authority. Agentic Banking is designed to sit on top of a bank's existing systems, including non-Backbase installations, without requiring a rip-and-replace approach.

The company offers four solutions on the Banking OS: Digital Banking, Conversational Banking through chat and voice, Relationship Intelligence, and Customer Operations. It also offers a 90-day program to take a single AI use case from commitment to production launch.

120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Asia-Pacific, Africa and Latin America. Backbase reports more than 2,000 employees, about half of them in R&D, and 16 offices across five continents, including locations in Atlanta, London, Dubai, Riyadh, Hyderabad, Singapore, Toronto and Mexico City.

Funding rounds

3 rounds. Latest: DEBT, 1 Jan 2025.

DateTypeAmount
1 Jan 2025DEBTNot disclosed
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Latest videos from Backbase on YouTube

  • Drive Unfair Growth: Why Your Bank’s Survival Depends on Scaling Tech Platforms
  • Unlocking Revenue Opportunities & Preventing Client Attrition With AI
  • Beyond the Transaction: Shifting RMs into Trusted Advisors
  • A Cautionary Tale for Banks: Digital Transformation Lessons Applied to AI
View channel

Recent posts from the Backbase blog

  • Pilots are everywhere.

    Banks need vendors who can deliver agentic AI in production today. Everest Group assessed the landscape, comparing 23 vendors on market adoption, use cases in production, partnerships, and investments.

  • ENGAGE London brought 300+ banking leaders together for two days.

    People who like to look ahead, from banks, partners and across the industry, in one place and in good company. If you missed it, here's what went down.

Backbase FAQ

As of 2026-10-19, Backbase has 1,843 employees, based on the Enrich Layer count of person profiles that list Backbase as their current employer. Its listed company size band is 1,001 to 5,000.
As of 2026-10-19, Backbase is headquartered in Amsterdam, North Holland, NL.
Backbase was founded in 2003.
As of 2026-10-19, Backbase is classified in the Financial Services industry.
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations.
As of 2026-10-19, Backbase is a privately held company.