BackOps

BackOps is a San Francisco-based company founded in 2024 that builds an AI resolution layer for companies that make or move physical goods. BackOps improves and executes internal processes across systems, teams, and external partners, helping you add capacity, improve margins, and deliver more reliable service.

Its platform, Relay, ingests standard operating procedures, learns processes and deploys agents that work across web portals, carrier APIs, ERPs, email and Slack. Relay routes exceptions to the right person with context, logs decisions with full lineage, and lets customers define rules, approvals and escalation points. Use cases include order management, claims and disputes, shipping and logistics, finance and billing, data and document processing and customer service, for sectors such as manufacturing, industrials, grocers and 3PL and 4PL providers.

The company uses a forward-deployed team model, working alongside customer operations teams to map processes, deploy agents, tune decision logic and build custom insights around the metrics that matter to each business.