ada CX
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Overview
With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience. Activated by the ACX Operating Model—a combination of technology, methodology, and expertise—enterprises can easily create and manage high-performing AI agents that deliver personalized interactions across channels. Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Learn more at ada.cx.
Funding rounds
Disclosed funding: $190.7M across 7 rounds. Latest: Later Stage VC (Series C), 6 May 2021.
3 rounds have an undisclosed amount, not included in the total.
| Date | Type | Amount |
|---|---|---|
| 6 May 2021 | Later Stage VC (Series C) | $130M |
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Latest videos from ada CX on YouTube
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Recent posts from the ada CX blog
- Your AI customer service agent can now make the call in the moments that drive loyalty.
A callback instead of a hold queue. A follow-up when a delivery fails.
- The conversation we keep having at World Aviation Festival this week starts with a cancelled flight.
Airline CX leaders have been stopping by our stand to talk about irregular operations. They want to know how to rebook at scale and keep customers informed when plans change by the minute.